Returns & Exchanges

We want you to be fully satisfied with your BrewDog purchase, but due to the perishable nature of our products, we can only accept returns on non-food items or damaged goods. Please notify us within 14 days of delivery to initiate a claim for a replacement or refund.

1

Contact Support

Email our customer service team with your order number and photos of any damaged items or incorrect products received.

2

Verification

Our team will review your request within 48 hours to ensure it meets our quality guarantee and safety standards.

3

Return Shipping

If your return is approved for non-perishable goods, we will provide a prepaid shipping label for you to return the item in its original packaging.

4

Refund Processing

Once we receive the returned item or verify the damage, a refund will be issued to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing